Rescue Lens is a new feature of video-assisted technical support which aims to facilitate the remote service to consumers. The solution uses the device camera and allows the attendants to look and helpfully.
The application can be used by basically any undertaking providing assistance or technical support, as cable TV companies, internet service providers, manufacturers, and vendors, for example.
As the support team by phone service, the company can steer remotely customers in configuring, troubleshooting in a more natural and intuitive, since the support agents will be able to see the situation clearly.
To use the app, all you need to do is enter the menu PIN code provided by the attendant. Then confirm the remote access and position the camera unit to show the problem to the technician. Rescue Lens works on PC (Windows and Mac) via AMIDuOS emulator.